Tag Archives: United

Arrived at Last!

6 Sep





Sorry! I started writing this back on the 25th, but I only just finished it. ¬†ūüė¶ ¬†Many Apologies!

Well¬†this trip was quite the fun experience. . . ¬†~ Murphy’s Law was working in overtime throwing things in our path! ¬†If one more thing had gotten screwed up, I’d have just screamed. ¬†I probably should have known that was how it was going to go when my first photo of the trip was of the Jack Swigert (coined “Houston, we’ve had a problem) ūüėõ

As I mentioned before, my mother and I were part of a group of four people who weren’t going to fit on the original flights arranged for everyone else ~ they ran out of seats for us. So instead, they decided we should leave the morning after the rest of our team. ¬†Which would have been fine had Sias not wanted us to pay for the hotel up front. They agreed to re-imburse us later, but¬†with hotels around the Denver Airport as expensive as they were, this was a lot of money that we didn’t really want to spend out-of-pocket. ¬†Who knew how long we were going to have to wait to be re-imbursed? . . . it just didn’t seem worth the risk. Continue reading

Airline Reviews: United Airlines

26 Aug





United Airlines (United)–Domestic (1 flight) from DEN to IAD. ¬†


Boeing 737

Pre-flight Interactions:

My university paid for and arranged the flight tickets, so I have no idea how that process went down. ¬†We just got the e-ticket confirmation and got ready to go. ¬†I will say that when I got to the airport, I had’t had time to check my baggage weight. ¬†Since I was there all night, the attendants at the Check-In counter allowed me to weigh my bags on their scales while no one was in line. ¬†They also looked up our flight information during off hours because we were concerned about when we had to check our luggage.

Baggage Allowance:

First/Business Class: 70lbs and 62 linear inches per bag

Economy: 50lbs and 62 linear inches per bag

You can find all the rules here, but generally you get a personal item (I always make it a backpack because it counts as a purse but is bigger), a carry-on, and 0-1 checked bags.  United pretty much screwed us on this one though.

There were three¬†problems with how they handled everything. First of all, everyone was charged $100 per bag for all second bags. ¬†However, their website states that the same flight should charge $25 for the first bag and $35 for the second. ¬†It should only cost $100 for “oversized bags.” ¬†We did not have oversized bags (remember, I weighed them on their scales). ¬†This means they cheated each person out of $40. ¬†NOT OKAY.

Second,¬†The deal is usually that if you are flying internationally (and we¬†were), all airlines ¬†honor the baggage requirements/allowance of the airline with the longest flight (if tickets are all bought together–not separately). ¬†For contracted airlines, this is often a rule. For unconnected airlines, it is typically a courtesy. ¬†We were flying Air China, which allows 2 checked suitcases for our international flight. United refused to abide by the traditional courtesy even after we explained that we were all moving to China and needed the expected courtesy extended. They were very uncooperative.

Third, United attendants in Denver agreed that United would pay for our carry on suitcases clear through to our final destination. However, when we reached the transfer point in DC, they suddenly didn’t want to stand by that promise and we were looking at additional charges from Air China because United had backed out. ¬†It was only after we spoke with Air China, that the Air China attendants called up a manager who worked it out and got the carry-ons checked clear through—another area where Air China pulled through when United failed. ¬†Read on for the rest of that debacle.


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