#HostGator – Payment Verification Process

4 Apr

Hostgator is a little serious about protecting your privacy. So you have three ways to purchase your package — Credit Card, E-Card, or Paypal.

 If you use a Credit Card or E-Credit Card, you may have to do verification of your identity.  If you don’t do this within 48 hours, they will cancel your purchase.  I had to submit a copy of my driver’s license and a picture of my credit card.  For the Credit Card, they asked me to hide the first 12 numbers of my card. I also went ahead and blacked out the DOB, Middle Name, and some other private details on my Driver’s License.  

Verification

*To hide information on a photo – 1) Save the image on your computer. 2) Right Click on the photo and choose “Edit.”  It should open the photo up in a program where you can draw on it.  3) Use a big brush or something to draw lines through the information you want hidden. 4) Save the picture. 

If you have to do this verification process, they’ll send you an email asking you to do the requirement. They’ll tell you what to send, but not WHERE.  

Go to your Billing Account (your password will have been in an email with the subject ‘billing’ along with a link to your Billing Account).

Look on the top bar for “SUPPORT.”

Verification 2

 

Once there, go to “TICKET HISTORY.”  You’ll see a support ticket is already open with the subject “Hostgator – Verification Requested.”  

Verification 3

Click on the Ticket ID#.

It’ll open up a page where you see basically the same message as was in your email.  But at the bottom of the page you can “Reply” with a message and attach your documents.

Verification 4

Once you add your files, click “UPDATE TICKET”

Then you just have to wait for them to verify everything. 

One Response to “#HostGator – Payment Verification Process”

Trackbacks/Pingbacks

  1. Setting up HostGator Website (Part 1) | Deceptively Blonde - April 4, 2017

    […] You may be asked to verify your card or payment information afterwards. You must do this in 48 hours.  For information on how to do that click here. […]

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